Frequently Asked Questions

What are your delivery areas?

We are now delivering to all 48 contiguous states in the U.S.!

Do you offer free delivery?

We offer free shipping on all orders over $99 for Short Distance orders, which covers the following states in the northeast: CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT

Please use the Shipping Fee Info tool at the top of our landing page to find out exactly how much shipping would cost for your order.

All products stay in optimal condition for up to 3 months in the freezer!

When can I expect my order to arrive?

Orders ship weekly for Thursday and Friday delivery (Thursday for Short Distance, Friday for Long Distance); place your order by 9AM ET Monday.

How can I track my order?

As your order is being prepared, you will receive an email with a tracking code (typically on Wednesday or Thursday).

How will my food arrive fresh?

We ensure your order arrives fresh by packing it in an insulated box with dry ice and using overnight shipping for Short Distance orders and 2-day shipping for Long Distance orders.

If you receive your order after the expected delivery date, it will be refunded in full.

Can I save on my orders with a subscription?

Yes! Our monthly subscription offers a 5% discount on your order total. Start by building your first order here, and you'll gain access to a subscription account where you can modify future orders as needed.

What is your policy on returns or exchanges?

We are committed to your satisfaction and safety. In the rare event that unforeseen circumstances with our carrier prevent your meats from arriving fresh and cold, we will provide a full refund.

Are there any cooking or preparation tips available for your products?

Every meat pack includes concise cooking instructions and a QR code. Scanning this code directs you to a webpage featuring detailed instructions and suggested pairings.

Visit Us in Person

Visit us at our retail stores! We offer a wider selection of meats and Korean food products at our brick and mortar stores:

Ridgefield, NJ

 Flushing, NY